Katie Hough - Artist
E [email protected] T +44 (0) 7931 438104
Discount codes are for use online at http://www.katiehough.co.uk/gift-shop only, and can not be redeemed at any retailer, venue or other retail outlet. The discount applies to the product cost and to the specified items only, and will not be applied to shipping costs, VAT or any other additional costs. Voucher codes hold no cash value and may not be exchanged for any other item.
We are committed to quality and your satisfaction is 100% guaranteed.
Incorrect or Damaged Goods
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to [email protected] Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. Please send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery
If your items arrived in good condition but you have changed your mind, no problem! You can return your item within 30 days of receipt and receive a refund for the price of the product.
If you notify us of your intent to return your item within 14 days of receiving it, you may also be entitled to a refund of the cost of delivery. Cost of delivery is the amount paid by you for shipment of the goods to your designated shipping address (with the exception of the supplementary costs resulting from your choice of a non-standard delivery method). We do not refund the cost of delivery for serviced items, all of which are custom-made to order. Serviced items include all framed items, canvas. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 14 days of your request of a refund.
To return an item, please pack them in the original box You may also inform us of your intent to return an item via letter by post or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. Please include a brief description of the reason for the return.
Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item.
Please return to:
Katie Hough - Artist
Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. Except in the case of Photo Returns, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If your item arrived in good condition, but you would like to exchange it for a product in a different size or for a different item, please return the item for a refund using the method described in "Other Returns" and place a new order.